Privacy Policy

Last Updated: 19.12.2024

1. Introduction

This Privacy Policy outlines how Crowchat ("we," "our," or "us") collects, uses, discloses, and protects your information. By using our Services, you agree to the practices described in this Privacy Policy. If you do not agree with the terms, please refrain from using the Services.

2. Information We Collect

We collect information to provide and improve our Services, including:

a. Personal Information

  • Contact details (e.g., name, email address).
  • Payment information processed securely by third parties (e.g., Stripe, Clerk).

b. Usage Data

  • Interaction data from chat histories and AI usage.
  • Metadata such as IP addresses, device information, and timestamps.

c. User-Generated Content

  • Data shared or created through AI interactions.
  • Information provided to customize and train AI agents.

d. Cookies and Tracking

We use cookies and similar tracking technologies to:

  • Improve user experience and site performance.
  • Collect analytics data using tools like Google Analytics.
  • Deliver targeted advertisements via tools like Facebook Pixel.

Users can manage cookie preferences through their browser settings. Further details are provided in our Cookie Policy.

3. How We Use Your Data

We use collected information for:

  • Operating and improving the Services.
  • Personalizing AI agents and enhancing user experience.
  • Processing payments and maintaining account integrity.

Data collected for these purposes is handled in compliance with applicable laws.

4. Sharing Your Information

We share limited information with third-party services solely to facilitate:

  • Secure payment processing (e.g., Stripe).
  • Account authentication and management (e.g., Clerk).

We do not sell or share your data for marketing purposes. All third-party providers adhere to stringent data protection regulations.

5. User Rights

In accordance with global data protection laws, you have the right to:

  • Access and review your data.
  • Request correction of inaccuracies.
  • Request deletion of your data by contacting us at t.horn@aixlab.tech.
  • Withdraw consent for certain data uses where applicable.

Requests will be processed within legally mandated timeframes.

6. Data Security

We implement robust security measures to protect your data, including:

  • Hosting on Coolify-managed VPS servers by Hetzner, with strong physical and digital safeguards.
  • Access control, limiting access to authorized personnel only.
  • Regular audits and updates to address emerging security threats.

While we strive to ensure the security of your data, no system can be completely secure. Users are encouraged to use strong passwords and safeguard their account credentials.

7. Data Retention

We retain user data to support ongoing use of the Services. Data will be retained as follows:

  • Active Accounts: Indefinitely unless otherwise requested.
  • Inactive Accounts: Deleted after 12 months of inactivity.
  • Deletion Requests: Processed promptly upon verification of identity.

These practices balance user convenience with compliance and privacy best practices.

8. International Data Transfers

Our servers are based in Germany. Data may be processed by third-party services operating globally. By using the Services, you consent to:

  • The transfer of your data to these locations.
  • Processing under applicable legal safeguards, including GDPR compliance for EU users.

9. Children’s Privacy

While our Services are designed for general use and are child-friendly, users under the age of 13 may only use the platform with verified parental or guardian consent. We do not knowingly collect personal data from children without appropriate consent.

10. Changes to this Privacy Policy

We reserve the right to update this Privacy Policy at any time. Significant changes will be communicated to users with at least 30 days' notice before taking effect. Continued use of the Services constitutes acceptance of the updated policy.

11. Contact Information

For questions or concerns about this Privacy Policy, please contact us at t.horn@aixlab.tech.

By using Crowchat, you acknowledge that you have read and understood this Privacy Policy and agree to its terms.

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